ITILV3 Lifecycle: Service Design

In this presentation, Elizabeth will briefly cover the ITIL V3 Lifecycle and then focus on the Service Design Phase.  There are seven processes in this phase:  Service Catalog and Service Level Management, and Availability, Capacity, Continuity, and Security Management.  For each process Elizabeth will discuss the objectives, benefits, and at a high level, the activities undertaken.  Finally, she will look at the inputs to Service Design and the outputs that can be expected from this phase.

Learning Objectives

The participants will be able to:

·         Identify the key differences and similarities between ITILV2 & ITILV3

·         Not only get a better understanding of the processes in the Service Design Phase of ITILV3 but also the underlying activities

·         Define the inputs and outputs for this phase and how they relate to the full service life cycle

• Identify key action points after the presentation for their respective organizations

Speaker's Profile:

 Elizabeth “Liz” Barclay is a Senior IT Service Management Consultant and Instructor with Procept. Prior to Procept, she spent 15 years in IT operations, followed by several years in IT Service Management. In that role, she has been implementing ITIL^® and other best practice frameworks. This has included assessing service management processes, authoring business cases for process improvements; executing the development, improvement and implementation projects themselves; and integrating processes and tools such as BMC Remedy to provide governance to live IT operations. Her work has been in Canada, the US and abroad. Liz is accredited as a Service Manager with ISEB, and is a member of the IT Service Management Forum.